Return & Refund policy

Last Updated: 01/01/2025

At Adviras, each piece is thoughtfully designed and crafted with care. We request you to read our Return & Refund Policy carefully before placing an order, as it explains the terms under which returns, exchanges, or refunds may be accepted.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

You have received a damaged, defective, or incorrect product
The issue is reported to us within 48 hours of delivery
The product is unused, unwashed, and in original condition, with tags and packaging intact

Any return request not meeting the above criteria may not be accepted.

2. Non-Returnable Products

The following items are not eligible for return or refund:

Made-to-order or customized / size-specific products
Products purchased during sales, discounts, or promotional offers
Products showing signs of use, washing, alteration, or damage caused by the customer
Requests made after the return request window has closed

3. Color & Appearance Disclaimer

Slight variations in color, texture, or finish may occur due to lighting, photography, fabric batches, or screen/display settings.
Such variations are not considered defects and are not eligible for return or refund.

4. Return Request Process

To initiate a return request:

Email us at advirasfashionhouse@gmail.com
Include:
- Order ID
- Clear images/videos showing the issue
- A brief description of the problem

Our team will review your request and respond within 2–3 business days.

5. Return Approval & Pickup

Returns will be accepted only after approval from our team.
If approved, we will arrange a return pickup or provide return instructions.
Products sent back without approval will not be accepted.

6. Refunds

Once the returned product passes quality inspection, the refund will be processed.
Refunds will be issued to the original payment method or as store credit, at Adviras’ discretion.
Refund processing may take 7–10 business days after approval.

7. Exchanges

Exchanges are offered only for size issues, subject to product availability.
Exchange requests must be raised within 48 hours of delivery.
Custom or made-to-order products are not eligible for exchange.

8. Shipping Charges

Shipping charges (if any) are non-refundable.
In case of approved returns due to defects or incorrect items, return shipping will be covered by Adviras.

9. Cancellation Policy

Orders can be cancelled only before dispatch.
Once an order has been dispatched, cancellation requests will not be accepted.
For made-to-order or customized products, cancellations are not permitted once the order is confirmed.

10. Final Decision

Adviras reserves the right to accept or reject any return, refund, or exchange request based on the condition of the product and compliance with this policy.
All decisions made by Adviras shall be final and binding.

11. Contact Us

For any questions or assistance regarding returns or refunds, please contact us:

📧 Email: advirasadvirasfashionhouse@gmail.com
📞 Phone: +91 74107 41811